Last updated: May 2026
1. Raising a Complaint
Send complaints to complaints@remobridge.tech with:
- Your account email and order/invoice reference (if applicable);
- A clear description of the issue and the outcome you seek;
- Any supporting evidence (screenshots, timestamps, correspondence).
2. Acknowledgement
We aim to acknowledge complaints within 2 business days.
3. Investigation & Response
We aim to provide a substantive response within 10 business days. Complex matters may take longer; we will keep you informed of progress.
4. Escalation
If you are not satisfied with our response, you may request escalation to senior management by replying to the same thread and marking it "For Escalation".
5. External Recourse
If the matter remains unresolved, you may pursue mediation, an applicable consumer body, or the data protection authority in your jurisdiction (for privacy-related complaints).
6. Records
We retain complaint records for a minimum of 24 months for quality assurance and legal purposes.