Last updated: May 2026
This Privacy Policy aligns with modern international privacy standards, including principles reflected in the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, and other applicable data protection laws.
1. Information We Collect
- Account data: name, email address, phone number, password (hashed).
- Billing data: transaction identifiers, wallet addresses, invoice history (we do not store card numbers).
- Service data: proxy orders, allocations, delivery timestamps.
- Technical data: IP address, browser type, device information, log data.
- Communications: messages sent through support chat or email.
2. How We Use Information
- To provide, operate, and maintain our services;
- To process payments and deliver orders;
- To communicate about your account, orders, and support requests;
- To detect, prevent, and address fraud or abuse;
- To comply with legal obligations.
3. Legal Basis for Processing
We process personal data on the basis of contract performance, our legitimate interests (fraud prevention, service improvement), your consent (where required), and legal obligations.
4. Cookies and Analytics
We use essential cookies for authentication and session management, and privacy-friendly analytics to understand aggregate usage. See our Cookie Policy for details and how to opt out.
5. Data Security
We use industry-standard technical and organisational measures including encryption in transit (TLS), encrypted storage of secrets, row-level access controls, and least-privilege access for staff. No system is 100% secure — you use our services at your own risk.
6. Data Retention
We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Account and billing data are typically retained for the life of the account and up to 7 years thereafter for tax and legal purposes.
7. Third-Party Sharing
We share data only with:
- Payment processors and cryptocurrency networks to process payments;
- Hosting, email, and infrastructure providers strictly to operate the service;
- Law enforcement or regulators when legally required.
We do not sell your personal data.
8. International Data Transfers
Our infrastructure may process data in jurisdictions outside your country of residence. Where required, we rely on Standard Contractual Clauses or equivalent safeguards for cross-border transfers.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you;
- Correct inaccurate or incomplete data;
- Request deletion of your data;
- Object to or restrict certain processing;
- Data portability;
- Withdraw consent at any time (where processing relies on consent);
- Lodge a complaint with a data protection authority.
To exercise any right, email privacy@remobridge.tech.
10. Marketing Communications
We only send marketing emails to users who have opted in. You can unsubscribe at any time via the link in any marketing email.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
12. Contact Information
Data Controller: RemoBridge Technologies. Contact: privacy@remobridge.tech.
13. Policy Updates
We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the site.